This policy explains how the free tier, plan cancellations, and refunds work for ArcPixel subscriptions, which are billed through Paddle.
1. Free tier
ArcPixel offers a free tier so you can build portfolios privately and evaluate the product before paying for anything. No card is required to use it, and you won't be charged unless you actively choose to subscribe to a paid pass.
2. Billing cycles
Paid subscriptions renew automatically on a monthly or yearly basis (depending on your choice at checkout) until cancelled. You'll be notified by email ahead of renewal where required by Paddle's billing practices.
3. Cancellations
You can cancel your subscription at any time from your billing settings. Cancelling stops future renewals; you retain access to your current pass until the end of the billing period you've already paid for. Your portfolio work stays saved as private drafts, so nothing you've built is lost.
4. Refunds
Because ArcPixel offers a free tier to try before you buy, we do not provide refunds for subscription charges once you've purchased a paid pass, including for partial or unused days within a billing period.
The exception is a billing error on our end or an unintended charge — for example, a duplicate charge, a charge after you cancelled, or another mistaken deduction. In those cases, contact support and we'll review and refund the incorrect charge.
5. How refunds are processed
Refunds are processed by Paddle, our merchant of record, back to your original payment method. Processing times depend on your bank or card provider, typically 5–10 business days.
6. Contact
To request a refund or ask about a charge, email support@arcpixel.io with your account name and the charge in question.